Terms & Conditions

Parties and Scope

These terms govern the service contract between Loxley Hygiene, hereinafter referred to as the Company, and the client named on the booking confirmation. The Company agrees to provide specialist domestic or commercial cleaning operations as set out in the agreed written service specification, and the client agrees to pay the stipulated fee.

Booking and Quotes

Quotes provided by telephone or online form remain valid for 30 calendar days from issue. Quotes are provisional until confirmed against accurate property details, room dimensions, and condition descriptions supplied by the client. The Company reserves the right to adjust quotes if the on-site condition differs substantially from the initial booking description.

Performance of Work and Access to the Premises

The client must ensure safe and unimpeded access to the premises at the agreed arrival time, including functioning utilities such as running hot water, cold water, and mains electricity. If access is obstructed, keys are missing, or utilities are unavailable, the Company reserves the right to suspend work while remaining entitled to compensation for lost operative time.

Prices, Payment After Completion and Invoices

Service prices are based on the agreed written specification. Domestic clients must pay in full upon completion of the visit by either cash or immediate bank transfer before the cleaning team leaves the site. Commercial clients will be invoiced under agreed credit terms, with payment strictly due via direct bank transfer within the agreed terms stated on the invoice.

Cancellation and Rescheduling

The client may reschedule or cancel a booking without penalty by giving at least 24 hours written notice to the Company. Cancellations made with less than 24 hours notice will result in the retention of any deposit or an administration fee equal to 30% of the quoted service value to cover allocated labor and route scheduling costs.

Liability, Insurance and Complaints

The Company maintains public liability insurance up to £2,000,000 against accidental damage caused by operatives during the performance of duties. Any alleged damage or incomplete work must be reported in writing within 24 hours of job completion. The Company will re-clean disputed areas at its own expense before any claim or price deduction can be entertained.

Governing Law

These terms and conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales.

Questions about this policy

Reach our desk via [email protected] or by phone at +44 141 203 4437 throughout Mon-Fri 07:30-16:15, Sat 10:15-16:15. Inquiries receive an answer within one business day.

Merchant

Loxley Hygiene Services Ltd.

Registered address

100 West George Street, Glasgow, G2 1PP, United Kingdom

Email

[email protected]

Phone

+44 141 203 4437

Working hours

Mon-Fri 07:30-16:15, Sat 10:15-16:15

Registration

Company No. SC335549