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Loxley Hygiene
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Policy document · Revision date July 2026Back to home

Cancellation & Refund Policy

We understand that property schedules and moving dates can change unexpectedly. Our cancellation policy sets out clear notice periods to avoid charge penalties.

Free cancellation
No later than 24 hours prior to scheduled execution
Rescheduling
Permitted without charge prior to scheduled technician arrival
Refund time
Within 5 business days
Refund method
Same way you paid
Section · 01

Cancellation window

Notice transmitted via telephone or email at least 24 hours prior to the booked appointment incurs zero financial penalty. Cancellations submitted after this deadline may be billed for dedicated materials already acquired on your behalf, as stated in the quote.

Section · 02

Rescheduling

Appointments may be rescheduled without administrative surcharge. Our scheduling desk presents the closest available replacement appointment within one business day.

Section · 03

Conditions governing financial reimbursements

Clients receive a complete refund if we cancel the scheduled appointment, fail to fulfill the agreed specifications, or cannot rectify non-compliant cleaning outcomes within a reasonable timeframe.

  • Bookings cancelled with more than 24 hours notice receive a full return of any deposit paid.
  • Bookings cancelled with less than 24 hours notice forfeit the deposit or are subject to a late cancellation fee equal to 30% of the quote.
  • If our team is turned away at the door or access is not provided within 30 minutes of arrival, the full booking minimum applies.
  • Deposits are fully refunded if we are unable to fulfill an agreed booking due to equipment failure or staff illness.
Section · 04

Reimbursement submission procedure

  1. Notify our office by telephone or written email as soon as you need to reschedule or cancel.
  2. Provide your invoice reference number and the date of the scheduled visit.
  3. Our office will confirm the cancellation and initiate any due deposit return to your originating bank account.
Section · 05

Timeline

Any due refunds are processed by bank transfer within five working days of written cancellation confirmation.

Section · 06

Questions about this policy

Reach our desk via [email protected] or by phone at +44 141 203 4437 throughout Mon-Fri 07:30-16:15, Sat 10:15-16:15. Inquiries receive an answer within one business day.

Merchant
Loxley Hygiene Services Ltd.
Registered address
100 West George Street, Glasgow, G2 1PP, United Kingdom
Email
[email protected]
Phone
+44 141 203 4437
Working hours
Mon-Fri 07:30-16:15, Sat 10:15-16:15
Registration
Company No. SC335549