Privacy Policy

Data Controller

Loxley Hygiene is the data controller responsible for personal information gathered through this website and telephone interactions. If you have any inquiries regarding your privacy or data processing, you may contact our designated data officer directly by email or postal address.

Legal framework

Processing of personal records proceeds in compliance with UK GDPR and the Data Protection Act 2018 and relevant statutes applicable in United Kingdom. If statutory regulations conflict with provisions on this page, the governing legal statute applies.

Data Collected Through the Request Form and by Phone

We collect personal information that you provide voluntarily when requesting a cleaning estimate or contacting our office. This information includes your name, contact telephone number, email address, service address, and any specific property notes or cleaning instructions you submit in request forms or phone calls.

Purposes and Legal Basis for Processing

We process your personal information under the lawful basis of contractual necessity to prepare cleaning estimates, schedule team visits, deliver services, and issue billing invoices. We also process communication records under our legitimate business interests to answer client enquiries and manage service quality.

Data Storage and Retention Period

Client contact records, job sheets, and invoices are retained for seven years following the completion of service to comply with statutory United Kingdom tax, accounting, and insurance reporting requirements. Data submitted for quotes that do not lead to a booking is purged from our active files after six months.

Sharing with Staff and Subcontractors

Your contact information and address details are shared strictly on a need-to-know basis with our vetted cleaning staff and operational supervisors assigned to your booking. We do not sell, rent, or distribute your personal data to marketing third parties under any circumstances.

Your Rights and How to Exercise Them

Under UK General Data Protection Regulation, you have the right to request access to your personal data, request correction of inaccurate records, or request erasure of your details where statutory retention rules permit. To exercise any of these legal rights, please contact our office in writing.

Questions about this policy

Reach our desk via [email protected] or by phone at +44 141 203 4437 throughout Mon-Fri 07:30-16:15, Sat 10:15-16:15. Inquiries receive an answer within one business day.

Merchant

Loxley Hygiene Services Ltd.

Registered address

100 West George Street, Glasgow, G2 1PP, United Kingdom

Email

[email protected]

Phone

+44 141 203 4437

Working hours

Mon-Fri 07:30-16:15, Sat 10:15-16:15

Registration

Company No. SC335549